Data protection

Your privacy is important to us


The protection of your personal data is especially important for F&F Rail d.o.o.. We therefore process your data exclusively on the basis of the legal regulations (GDPR, LPD). In this data protection information, we inform you about the most important aspects of data processing within our company and by our assigned processors (legal or natural persons who process data on our behalf).


Personal data:

We gather, process and use your personal data only with your consent or insofar as is necessary for fulfilling a contract to which you are party, or if there is another legal basis in accordance with GDPR, such as when the processing of data is permissible to preserve our rightful interests. The deletion of the data ensues when it has been ensured that we no longer need this data for fulfilment or in defence against claims made against us. We only gather such personal data that is required for carrying out and fulfilling our services or that you have provided voluntarily. Data is only passed on to third parties (legal or natural persons who are not appointed processors) insofar as is necessary to fulfil the contract to which you are party (for example any subcontractors), as well as on legal grounds. Possible recipients may be: insurances, authorities, debt collection firms, tax advisors and legal representatives for the fulfilment of our company duties.


Data protection:

The protection of your personal data is by means of appropriate organisational and technical measures. These measures especially concern protection against unauthorised, unlawful or even incidental access, processing, loss, use and manipulation. Despite the efforts to maintain a  consistently high and appropriate standard of precautionary measures, it cannot be excluded that information that you provide via the Internet can be viewed and used by other persons. Please note that we therefore do not assume liability of any kind for the disclosure of information through no fault of our own during data transmission and/or unauthorised access by third parties (e.g. hacking attack on e-mail account or telephone, intercepting of data and the like).


Your rights:

In principle, you have the right to information, correction, deletion, restriction, data transferability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any other way you can contact our internal contact address: You can reach it under the following contact details: F&F Rail d.o.o., lica 1, HR-10000 Zagreb, Tel.: +385 1 5604 534, E-Mail:

In addition, you can make a complaint at the supervisory authority. In Italy this is the Garante per la protezione dei dati personali.

The provider of the website automatically gathers and stores information in so-called server logfiles that your browser transmits to us automatically.  This information contains the following:

  • Name of the browser
  • Version number of the browser
  • Language of the browser
  • Operating system
  • Source/link from which you accessed the page
  • Visited website or subsite
  • Transmitted data volume
  • Status of transmission (access/http(s))
  • Host name of the accessing computer
  • IP address of the accessing computer
  • Time stamp of the server enquiry (date, time)
  • Time zone difference to Greenwich Mean Time (GMT)

This transmitted data cannot be directly attributed to persons. The server logfiles are stored to ensure and improve the safety of the system, as well as to establish the utilisation of the website. 

However, if concrete indications point to unlawful use, the website operator reserves the right to check the server logfiles retrospectively and to transmit them to the responsible law enforcement authority.

Our website uses so-called “cookies”. These are small text files that are deposited onto your end device by the browser.

Cookies are used to make the offer user-friendly. Some cookies remain stored on the end device until they are deleted by the user.  They enable the identification of the browser at the next visit.

If you object to this, you can configure your browser so it informs you about the storing of cookies and you only actually allow it in specific cases. Further information is available in the corresponding information for your browser.

We would like to point out that the functionality of our website may be restricted if special cookies are deactivated. 

Our website uses functions of the web analysis service Google Analytics by Google Inc. (“Google”), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

This involves the use of cookies that enable an analysis of the use of this website by users, including their IP address.  The stored information is transmitted by Google to the USA for evaluation and is deposited and stored there.

However, we use Google Analytics with an anonymisation of your IP address. It is thereby shortened in principle already within the EU and only in exceptional cases is the full IP address first transmitted to the USA - to a Google server - and shortened there.  Further information about anonymisation of the IP address and technical explanations is available directly from Google:

In addition, the gathering of the data generated by the cookie and relating to your use of the website by Google and the processing of this data by Google Inc. can be prevented by downloading and installing the browser plug-in available at the following link:

You can find details of the usage conditions here: For further information visit

Our contracted processors process your data on our behalf and on the basis of our instructions for fulfilling the services.  Our contracted processors are obliged to comply with the applicable data protection regulations.